IT Intern

Emerald Youth Foundation
Job Description

ORGANIZATION SUMMARY:

Emerald Youth Foundation is a Christian, urban youth and community ministry in Knoxville, TN serving over 2,000 young people annually. Emerald Youth’s ministry is implemented through a network of more than 18 churches and faith-based organizations to raise up a large number of urban youth who love Jesus Christ and become effective leaders who help renew their communities.

 

JOB TITLE: IT Intern

JOB TITLE: IT Technician

STATUS: Non-Exempt, part-time

 

JOB SUMMARY:

The Information Technology (IT) Intern is responsible for assisting the IT Department with day-to-day IT operations, including but not limited to creating user accounts, light device repair, device support and enrollment, ticket response.

 

ESSENTIAL JOB DUTIES:

  • Repair devices such as broken screens, battery replacement and OS re-install.
  • Troubleshoot devices, locating faulty hardware and software configuration issues.
  • Print and device support for staff and students.
  • Technical support for A/V, Telecom, computers, etc.
  • User / Device management via O365, Google Management, Active Directory, And Meraki.
  • Assist with inventory management of computers and peripherals.
  • Preferable but not necessary, working knowledge of Chrome OS, Windows OS, and Mac OS systems.

 

MINIMUM QUALIFICATIONS:

  • Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards.
  • Prior IT experience or actively working on an IT degree, strongly preferred.
  • Prioritizes tasks and works well under pressure.  This person must operate with a sense of urgency.
  • Excellent customer service skills.
  • Demonstrated skill in the areas of organization and communication.
  • Ability to work efficiently in a collaborative setting.
  • Eager to learn.
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