Job Description
Good Pay! Good Benefits! Great Boss!
We are part of a growing, locally owned and operated company here in Metro Knoxville and Roane County. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for a Customer Service Coordinator. Some experience is needed, because we want you to get trained on our processes, and have you supporting our service staff ASAP.
You Provide:
• Excellent phone and communication skills
• Aptitude for excellent customer service and communication
• Proficient understanding of Office and CRM software
• Proven capability to multitask and prioritize
• Ability to work on a multi-person team
• Desire to do quality work and provide great customer service
• Awesome attitude and work ethic
• Fantastic organizational aptitude
• Working knowledge of HVAC industry
• Two years’ experience in a similar customer service, preferably within the trades industry
The Job:
• Take incoming customer calls, emails and messages and convert them to appointments for the service team; schedule as calls are received
• Outreach to schedule residential maintenance agreement customers and maintain the maintenance agreements, including billing, scheduling, database information and renewals
• Contact customers to update status regarding parts and service for scheduling as requested by dispatcher
• Using provided guidelines, collect customer information to make the service process more accurate and efficient
• Assist with documentation, reporting, CRM entry, and processing to assist the staff and ease the customers’ experience
• Communicate well with home and property owners and convey any information to appropriate staff, while facilitating resolution to all requests, billing, job processes, and questions
• Participate in weekly admin meetings
• Back up and assist other office staff as needed or assigned
• Maintain professional attitude at all times
We Provide:
• Technology to help you get the job done better and faster
• Knowledgeable support staff
• Great pay, plus performance bonuses
• Paid time off and holidays
• Health, dental, vision, and life insurance
• Employer-matching simple IRA or HSA
• Continuing education and training
• Potential for upward mobility and leadership role
• Caring, team-oriented organization
This position is located in our Roane County office at Central City Heating & Air Conditioning - BUT could be located in our North Knoxville location if it's the right fit.
You are invited to consider, and then talk to us about becoming part of our team.
More info and contact form https://centralcityhvac.com/careers/ or call 865-213-3234
We are part of a growing, locally owned and operated company here in Metro Knoxville and Roane County. Our boss grew up in the industry and works alongside us daily, provides for us and our families with good pay and great benefits, while trying very hard to set us all up for personal and professional success.
Our team motto is: “Do the right thing for the customer”. We need more help to take care of our growing list of clients, and would prefer to work with others that care about what they do and how they do it.
We have an opening for a Customer Service Coordinator. Some experience is needed, because we want you to get trained on our processes, and have you supporting our service staff ASAP.
You Provide:
• Excellent phone and communication skills
• Aptitude for excellent customer service and communication
• Proficient understanding of Office and CRM software
• Proven capability to multitask and prioritize
• Ability to work on a multi-person team
• Desire to do quality work and provide great customer service
• Awesome attitude and work ethic
• Fantastic organizational aptitude
• Working knowledge of HVAC industry
• Two years’ experience in a similar customer service, preferably within the trades industry
The Job:
• Take incoming customer calls, emails and messages and convert them to appointments for the service team; schedule as calls are received
• Outreach to schedule residential maintenance agreement customers and maintain the maintenance agreements, including billing, scheduling, database information and renewals
• Contact customers to update status regarding parts and service for scheduling as requested by dispatcher
• Using provided guidelines, collect customer information to make the service process more accurate and efficient
• Assist with documentation, reporting, CRM entry, and processing to assist the staff and ease the customers’ experience
• Communicate well with home and property owners and convey any information to appropriate staff, while facilitating resolution to all requests, billing, job processes, and questions
• Participate in weekly admin meetings
• Back up and assist other office staff as needed or assigned
• Maintain professional attitude at all times
We Provide:
• Technology to help you get the job done better and faster
• Knowledgeable support staff
• Great pay, plus performance bonuses
• Paid time off and holidays
• Health, dental, vision, and life insurance
• Employer-matching simple IRA or HSA
• Continuing education and training
• Potential for upward mobility and leadership role
• Caring, team-oriented organization
This position is located in our Roane County office at Central City Heating & Air Conditioning - BUT could be located in our North Knoxville location if it's the right fit.
You are invited to consider, and then talk to us about becoming part of our team.
More info and contact form https://centralcityhvac.com/careers/ or call 865-213-3234
