Customer Service Insurance Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! ?
This position requires you to be onsite. Must live within 50 miles of the Knoxville Site: 11221 Outlet Dr. Knoxville, TN 37922

About Foundever

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Overview

Have you ever considered creating a career path of becoming a licensed insurance agent? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!
As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customers' insurance policies. You’ll assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

Why You Should Join Us

• Competitive Pay: $18-$20/hour!
• Paid Training: Enjoy 100% paid professional training.
• Full-Tim Hours: 40+ hours/week, with weekends as needed.
• Retirement Plan: 401(k) with company matching.
• Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
• EAP Support: Access our Employment Assistance Program for added support. 
• Paid Time Off: Recharge with generous PTO.
• Employee Discounts: Great savings on various products and services!
• Referral Bonuses: Earn money for referring friends!
• Career Growth: 84% of managers promoted from within.
• Bonus Opportunities: Unlock extra earnings through bonus programs!

What We’re Looking For

• Must be at least 18 years old to apply.
• Education: High School Diploma or GED equivalent is required.
• Experience: Preferred 6 months to 1 year of relevant work experience in healthcare or Insurance industry. We want you to hit the ground running!
• Availability: Must have open availability during our hours of operation – flexibility is key!
• This position requires you to be onsite. Must live within 50 miles of the Knoxville Site: 11221 Outlet Dr. Knoxville, TN 37922

Key Skills?

• System Navigation: Ability to navigate system tools to search for answers & information?
• Customer Interaction: Engage with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations.
• Transaction Management: Handle daily client service tasks. A self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance while completing collegiate-level coursework to prepare for the state exam.
• Performance Review: Participate in weekly assessments of quality standards, key metrics, and personal performance.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.?
• Service-Oriented: A personal drive to serve others with compassion.?
• Organizational Skills: Strong organizational abilities are crucial for success in this role.?

Military Partners?

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)?

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Interested in Becoming Part of Our Team??

Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.